Xavier Bennett

How to Maximize Support, Build Confidence and Set the Stage for SAP Sustainment Go-live is loud. But what follows is often silent. The SAP implementation is complete, the system is live, and the celebrations are over. Now comes the part no one talks about enough — the quiet, high-stakes period where SAP user adoption is truly tested. This is the hypercare phase — the critical window after go-live when users navigate new tools and processes in real time. It’s where trust is either earned or...

Reclaiming the Power of Facilitation in SAP Transformation When an SAP implementation goes live, most organizations focus on the “what”, such as lesson plans, timelines, and process flows. But many overlook the “how,” and even more miss the “why.” The result? Employees attend SAP training sessions , check the box, and return to their desks with little clarity, confidence, or context. This edition of Tap In tackles a hard truth: most SAP training programs don’t fail because of bad content....