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Go-live is where the real work begins. We recently spent time in Portland, Oregon, supporting a customer through their SAP EWM and PP go-live. It was a great experience, not only because of how smoothly the rollout went, but because we had the opportunity to see firsthand how much the business had grown throughout the transformation. As the training and sustainment partner for the project, our role has been focused on preparing the business to successfully use SAP and buildin

How to Maximize Support, Build Confidence and Set the Stage for SAP Sustainment Go-live is loud. But what follows is often silent. The SAP implementation is complete, the system is live, and the celebrations are over. Now comes the part no one talks about enough — the quiet, high-stakes period where SAP user adoption is truly tested. This is the hypercare phase — the critical window after go-live when users navigate new tools and processes in real time. It’s where trust is ei

Reclaiming the Power of Facilitation in SAP Transformation When an SAP implementation goes live, most organizations focus on the “what”, such as lesson plans, timelines, and process flows. But many overlook the “how,” and even more miss the “why.” The result? Employees attend SAP training sessions , check the box, and return to their desks with little clarity, confidence, or context. This edition of Tap In tackles a hard truth: most SAP training programs don’t fail because